Mobile app privacy
Your ugarena77 app uses the same encryption and data handling as our web platform — no separate policies, no hidden data collection.
LEGAL REFERENCE
Your data. Your control. Our commitment.
We built ugarena77 around your account security and privacy. Every piece of information you share — from your login credentials to your DANA, OVO, GoPay and QRIS payment...
Encrypted storageNo third-party salesQRIS-ready securityAccount-first designIndonesia-compliant
What we collect and why
When you open an account with ugarena77, we collect your name, email, phone number, and identity verification details to comply with local regulations in supported regions. We also track your gaming activity, deposit and withdrawal history, and device information to prevent fraud and improve your experience. Payment data — including DANA, OVO, GoPay and QRIS transaction records — is processed through encrypted
channels and retained only as long as required by law. We never store your full payment credentials on our servers.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Questions about your privacy
Email support
Reach our privacy team at [email protected] with any concerns about how we handle your data or requests to review your account information.
Account settings
Log in to your ugarena77 account and visit Settings > Privacy to view, update or delete your personal information at any time.
Data requests
Submit a formal data access request through our support portal. We'll provide a complete copy of your stored information within 14 business days.
PLATFORM TRUST SIGNALS
How we protect your trust
SSL encryption
All data transmitted between your device and our servers uses 256-bit SSL encryption, the same standard banks use to protect...
Regular audits
We conduct quarterly security audits and penetration testing to identify and fix vulnerabilities before they become risks to your account.
Compliance framework
Our privacy practices align with Indonesian data protection standards and international best practices for gaming platforms operating in Southeast Asia.
Payment isolation
DANA, OVO, GoPay and QRIS transactions are processed through PCI-DSS compliant payment gateways, keeping your wallet details separate from your...
Staff access limits
Only authorized personnel can access your personal data, and only when necessary to resolve account issues or comply with legal...
Breach notification
If we detect unauthorized access to your account, we notify you immediately and provide guidance on securing your credentials and...
PLATFORM COMPARISON
Consistency across our platform
Live dealer sessions
Video streams from our live casino tables are not recorded or stored. Only your betting history and account activity are logged.
Sportsbook records
Your sportsbook bets, odds selections and settlement data follow the same privacy standards as your slot and live casino activity.
Promotional emails
We send offers and updates only to the email address you provided. You can opt out of marketing at any time in your account settings.
Cookie usage
We use cookies to remember your login, language preference and game history. No tracking cookies are shared with advertisers or analytics firms.
Third-party integrations
Our payment partners (DANA, OVO, GoPay, QRIS providers) receive only the minimum data needed to process your transaction securely.
Policy updates
When we change this privacy policy, we notify you via email and in-app message at least 30 days before the change takes effect.
PLATFORM SNAPSHOT
What defines our privacy approach
01
Account ownership
Your ugarena77 account belongs to you. We don't sell your data, share your gaming history with marketers, or use your profile for purposes you didn't consent to.
02
Transparent logging
Every login, deposit, withdrawal and game session is logged and visible to you in your account history. No hidden activity, no surprise charges.
03
Payment privacy
Your DANA, OVO, GoPay and QRIS details are never stored in plain text. We use tokenization so your wallet stays secure even if our systems were compromised.
04
Retention limits
We keep your data only as long as necessary. Closed accounts are purged within 90 days unless local law requires longer retention for compliance.
05
Jurisdiction clarity
This policy applies to ugarena77 accounts accessible in supported Indonesian regions. Your rights are governed by the laws of your location.
06
Dispute resolution
If you believe we've mishandled your data, you can file a formal complaint with us or escalate to the relevant data protection authority in your region.
Privacy questions answered
Yes. Request account deletion through Settings > Account > Delete Account. We'll remove your personal data within 90 days, though we may retain transaction records if required by Indonesian financial regulations.
Active account history is stored indefinitely so you can review your bets and payouts. After account closure, we retain records for 7 years to comply with local tax and anti-money-laundering requirements.
Completely. QRIS transactions are processed through encrypted payment gateways. We never store your QRIS token or linked bank details — only a reference to confirm your transaction.
No. Your ugarena77 account data stays within ugarena77. We don't sell, trade or share your information with other platforms, even if they're in the gaming industry.
We send a secure reset link to your registered email. The link expires after 24 hours. We never email your password or ask you to confirm it via email for security reasons.
Yes. Submit a data access request to [email protected] and we'll provide a complete export of your account information, gaming history and payment records within 14 days.
If unauthorized access occurs, we notify affected users immediately with details of what was accessed and steps to secure your account. We also report to relevant authorities as required by law.